At Interwoven Strap Elegance, customer satisfaction is important to us. This Refund Policy outlines the conditions under which returns, exchanges, and refunds may be accepted.
1. Returns Eligibility
We accept returns under the following conditions:
- Item must be unused, unworn, and in original condition
- Item must have all original tags and packaging intact
- Return request must be made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or tailored outfits
- Items purchased on clearance or sale
- Worn, washed, or damaged items
- Items returned without original tags
3. Exchanges
We accept exchanges for:
- Wrong size
- Defective or damaged items
- Incorrect item delivered
Exchange requests must be made within 7 days of receiving your order.
4. Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection
- If approved, refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
6. Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos as evidence
- We will arrange a replacement or full refund at no extra cost
7. Order Cancellation
- Orders can only be canceled within 24 hours of placement
- Orders already processed or shipped cannot be canceled
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us